Company policy

Refund Policy

How and when refunds are issued.

When refunds apply

Refunds are issued for approved cancellations before dispatch, approved returns after inspection, failed payments that were charged in error, or items confirmed damaged/incorrect on arrival.

Method & timing

Refunds go back to the original payment method (UPI, card, wallet, or net banking as used). Bank timelines typically take 5–10 business days after we initiate the refund; COD or special cases may differ.

Partial refunds

If only part of an order is returned, or shipping was non-refundable under the offer terms, we refund the eligible merchandise amount after inspection.

Non-refundable

Personalised work started with your approval, items failing return condition checks, and unused promotional credits that have expired are not refundable.