Return & Exchanges Policy

Eligibility window

Unused, unworn pieces in original packaging may be requested for return or exchange within 7 days of delivery, subject to inspection.

Custom, engraved, personalised, or final-sale items are not eligible unless the item arrives damaged or incorrect.

Condition

Jewellery must be free of wear, scratches, perfume residue, and missing components. Hallmark tags and certificates (if supplied) must be returned with the piece.

How to request

Message support with your order ID, photos of the piece and packaging, and whether you want a size/metal exchange or a return. Approved pickups are arranged via our courier partner.

Exchanges

Exchanges depend on available stock. Price differences are charged or refunded as applicable after the returned piece is checked.